RTO measures the amount of time we promise it will take to recover from a catastrophic event. One way of communicating our preparedness to our customers is through a metric called Recovery Time Objective (RTO). Given San Jose's proximity to the the San Andreas Fault, it was critical we ensured an earthquake wouldn't take Dropbox offline. While user metadata has been replicated across other regions for many years, the reality was that San Jose was where most of our services originated and matured. From a disaster readiness perspective, this means ensuring we not only measure risks to our physical locations, but also implement strategies to mitigate such risks.Īfter we migrated from AWS in 2015, Dropbox was highly centralized in San Jose. A core Dropbox value is being worthy of our customer’s trust. In a world where natural disasters are more and more prevalent, it’s important that we consider the potential impact of such events on our data centers. This was a big deal-the culmination of more than a year’s worth of work for the Disaster Readiness (DR) team, and more than six years of work across Dropbox as a whole. At 5:00 pm PT, a group of Dropboxers were huddled on a Zoom call when the command was given to physically unplug our San Jose data center from the rest of the Dropbox network. However, this day was anything but usual. On a normal day this would be a non-event-a sign that everything was operating as usual. You have now successfully removed the Dropbox application from your Mac.On Thursday, November 18, 2021, Dropbox did not go down. Remember to remove the DropboxInstaller.dmg file from the Downloads folder. Right-click on it and select Move to Trash.Ħ. This will open the directory and select the specific file that could not be removed. To remove the specific files manually, click on the Show in Finder button.ĥ. App Cleaner & Uninstaller will give you a warning if any files could not be removed. Note, if you get a popup saying that Dropbox needs to be quit before uninstalling, you can exit Dropbox by making use of steps 3 and 4 in the Manual Installation above.Ĥ. If you are happy with the selection, click on Remove. A confirmation window pops up, giving you a summary of the selected files that are to beĭeleted. Click on Select All to select all files and folders. The right pane will show all files and folders relevant to Dropbox on your computer.Ģ. Under the Applications tab on the left pane, scroll down and click on Dropbox. Once you have downloaded and installed App Cleaner & Uninstaller, open the application. It also finds and removes all relevant files and folders to the application.ġ. The free version does a great job to uninstall executable files. Delete with App Cleaner & UninstallerĪpp Cleaner & Uninstaller from Nektony is a user-friendly app manager. You have successfully removed the Dropbox application from your Mac. To complete the manual uninstall, remember to delete the DropboxInstaller.dmg file in the Downloads folder if you still have it.Preferences – From the Library folder, navigate to the following directory: Library > Preferences. Caches - From the Library folder, navigate to the following directory: Library > Caches > com.getdropbox.Once the Library folder is visible, navigate to the following directory: Library > Application > Support > Dropbox. Make sure that Show Library Folder is checked. If you can’t see the Library folder, right-click in your home folder, and select Show View Options. Application Support – In Finder, navigate to your home folder and find the Library folder. There are still some remaining files that need to be removed to complete the uninstall process.Ħ. Now that Dropbox has been exited, repeat steps 1 and 2 to uninstall the Dropbox executable file. Under the dropdown menu, click on Quit Dropbox.ĥ. If you get a pop-up saying that Dropbox can’t be moved because it is open, click on the Dropbox icon in the top menu toolbar.Ĥ. Once you are in the Applications folder, find Dropbox and right-click on it. From the Menu bar, open the Go dropdown menu and select Applications.Ģ. To complete the manual installation, follow the following numbered steps.ġ.
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